Survey shows that when it comes to overall customer satisfaction most auto insurers are getting high marks from their insureds, however when the economy gets back on track this will all change. Once the economy rebounds inurance company are gonna be playing hard ball again. Customer satisfaction increased drastically in 2009 according to J.D Power and Associates, but because its inevitable of becoming a hard market agents will soon be challenged to keep the satisfaction going. The reason for the satisfaction was due to price, as well company's ability to interact with customers, policy offerings, claims service and billing and payment. One of the key things that keep a satisfied customer is having the ability to have relatable conversations with their agent. Agents who engae thier customer in discussions about rate increases prior to renewals will come out ahead in the future. We here at the PFS Group strive to provide our customers with the best coverage at the best price possible. Visit us at www.lowcostinsure.com , www.twitter.com/PFSgroupinc , www.myspace.com/pfsgroup, www.facebook.com and search our VP Marlene Banjoko. We look forward to assisting you with all your Insurance Needs!
Thursday, October 22, 2009
PRICE DRIVES AUTO INSURANCE CUSTOMER'S SATISFACTION
Survey shows that when it comes to overall customer satisfaction most auto insurers are getting high marks from their insureds, however when the economy gets back on track this will all change. Once the economy rebounds inurance company are gonna be playing hard ball again. Customer satisfaction increased drastically in 2009 according to J.D Power and Associates, but because its inevitable of becoming a hard market agents will soon be challenged to keep the satisfaction going. The reason for the satisfaction was due to price, as well company's ability to interact with customers, policy offerings, claims service and billing and payment. One of the key things that keep a satisfied customer is having the ability to have relatable conversations with their agent. Agents who engae thier customer in discussions about rate increases prior to renewals will come out ahead in the future. We here at the PFS Group strive to provide our customers with the best coverage at the best price possible. Visit us at www.lowcostinsure.com , www.twitter.com/PFSgroupinc , www.myspace.com/pfsgroup, www.facebook.com and search our VP Marlene Banjoko. We look forward to assisting you with all your Insurance Needs!
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